FAQ

Ordering & Shipping
Q: Where do you ship?
A: We currently ship within Canada and the United States.

Q: How long will it take to receive my order?
A: Processing time is typically 2-5 business days, and shipping times vary based on your location:

USA: 3-7 business days
Canada: 5-10 business days

Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your location and selected shipping method.

Products & Sizing
Q: What type of shirts do you use?
A: We use Bella + Canvas 3001, known for its soft, premium feel and high-quality print results.

Q: How do I choose the right size?
A: Each product page includes a size chart to help you find the perfect fit. If you're between sizes, we recommend sizing up for a looser fit.

Returns & Exchanges
Q: Can I return or exchange my order?
A: Since our products are made-to-order, we do not accept returns or exchanges unless the item is damaged or there is a printing issue. If you receive a defective product, please contact us within 7 days of receiving your order.

Q: What if my order arrives damaged?
A: If your item arrives damaged or with a printing error, please email us with a photo of the issue, and we’ll send a replacement.

Payments & Order Issues
Q: What payment methods do you accept?
A: Currently, we only accept PayPal.

Q: Can I change or cancel my order after placing it?
A: Orders go into production quickly, so we can’t guarantee changes. If you need to modify or cancel, contact us immediately after ordering.

Contact Us
Still have questions? Email us at nrgclothing05@gmail.com and we’ll be happy to help!